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FAQ. Votre Château de Famille answers your questions

Why rent with “Votre Château de Famille”?  In all of our French chateaux, we always rent the whole estate to one group : the castle with the bedrooms and the park. It is your home for the week or weekend. You have it for your exclusive use with or without a reception.

Your questions before booking

Does the owner live in the chateau?

In a Votre Château de Famille castle, your group will have exclusive use of the chateau. The owner does not live on site, and if, there is an exceptional case, it will be noted. The owner or caretaker will greet you and give you the keys, it is yours for the duration of the rental.

 

Do you do bed and breakfast?

No, when you book with “Votre Château de Famille”, it is always the whole estate that is rent to one family, who can invite their relatives. We need to point out that in many French châteaux, all the bedrooms are not en suite and they can’t be locked. We are not an hotel.

 

Are you a table d’hôte?

No but if you want we can put you in contact with a local service provider who will cook your meals and with whom you will directly deal with.

 

Is it possible to rent the French château only for a few days?

Yes, we have weekend options 4 days / 3 nights or 3 days / 2 nights. 3 days / 2 nights is the minimum stay.

 

Is it possible to organise a reception in the castle?

Yes. The French chateaux we own have either a dedicated reception hall or a succession of living rooms in which you can organise receptions. Contact us to know which castles meet your requirements.

 

For a reception or my wedding, can I choose my caterer?

You organise your reception as you want and you choose your own service providers. We can advise you but you make your own choices. You can also cook yourself in the kitchen of the castle. We do not ask you to pay a corkage fee. You can also accommodate a part of your guests in the castle bedrooms.

 

If I organise a reception at the castle, shall I be careful after a given hour?

Inside the house there is no limitation on noise. You can party all night long without worry. However, we are good neighbours and if your reception includes outdoor music, moving the party inside after a certain hour is only respectful to our neighbours. There are new residential noise regulations, enforced since October 1st, 2018, that apply to some of our castles. Therefore, we invite you to check with us and the owner if the French chateau you rent falls into that category.

 

Do you apply a corkage fee?

We never ask you to pay a corkage fee

 

Do I have to rent tables and chairs for a reception?

Tables and chairs are at your disposal. There are as many as the castle can welcome guests for a reception.

 

Is there Wi-Fi in the castles?

Yes, all of our castles have Wi-Fi. We remind you though that there might not be Wi-Fi in all the rooms because the castle walls are thick.

 

Are pets welcome?

It depends on the owner.

 

Can I smoke inside the castle?

All of our castles are non-smoking but you can smoke outside: there are always ashtrays at your disposal.

 

Can I organise a firework?

For security reasons, fireworks are strictly forbidden in most of our castles.

 

Do you have any recommended service providers?

Yes, for every castle, we have a list of recommended local service providers but you are always free to choose your own.

 

Do babies count in the housing capacity?

Babies under 2 do not count in the housing capacity.

 

Can I make a tentative booking for my stay?

It is not possible to make a tentative booking. When you are about to book, you must check with Votre Château de Famille if the castle is available before writing the contract. While the contract is being written and signed, the castle is booked for you. In case you prefer visiting the castle before signing up for it and if said visit comes rapidly, we can, in agreement with the owner, exceptionally accept a tentative booking for a few days.

 

Can I visit the castle before booking?

Of course, it is possible to visit the castle before and/or after booking. You must ask Votre Château de Famille and we will put you in contact with the owner or the steward of the castle to organise a visit.

Your booking

What is included in the price?

When you book with us, the rental includes the whole estate (park, swimming pool, reception hall, etc) and bedrooms. Cleaning is included. All bedrooms are cleaned and dressed for your arrival, towels are provided. Other items included are, electricity, water and heating charges.

 

What is the booking process?

For every booking, you sign a rental contract and you pay a deposit. First, we confirm the French chateau is available, then you express your wish to book and we send you a seasonal rental contract for you and the owner to sign. Once all the parties have signed, we ask you to pay 50% of the rent as a deposit. You pay the balance and the guarantee a month before your stay.

 

What are the payment terms?

You pay a 50% deposit when you sign the contract. You can pay by bank transfer or by cheque.

 

At what address do I send the contract and the cheque for the deposit?

If you decide to send us the contract and the cheque by mail, here is our address: Votre Château de Famille, 6 Rue Debelleyme, 75003 Paris.

You can also scan the contract after signing it and carry out a bank transfer on the owner’s bank account. We will give you their bank account details.

 

Do I need to take out an insurance policy?

We ask for a certificate of civil liability for any stay in one of our French chateaux. Some of them are listed historical monuments so you need an insurance certificate specifying you are covered by your home insurance if you stay in a castle listed historical monument.

If you are organising a reception, some castles ask for a specific event organiser insurance.

 

What are the cancellation conditions?

In case of withdrawal, you lose your deposit. If you withdraw less than three months before the lease begins, we ask you to pay the owner the difference between the deposit and the total rent, as a penalty clause.

That being said, barring unforeseen circumstances and because we are not an automated platform and as we deal directly with the owners and the tenants, our owners will do their best to try to plan your stay at a later date (subject to the castle availabilities) so that you do not lose your stay.

During your stay

Who should I contact when I arrive to come into the house?

The owner or the caretaker of the castle will welcome you on the premises. You will receive the contact details of the person in charge before you arrive. The owner’s phone number and email appear on the rental contract.

 

What should I bring for my stay?

In the French chateaux “Votre Château de Famille”, we provide the towels and linen and we do the beds when you arrive. You pay for the everyday products (toilet paper, rubbish bags, washing-up liquid, etc.) as well as for the food.

 

What should I bring for the kitchen?

Our French chateaux come with fully equipped kitchens. The owner provides the dishes and kitchen tools for the number of people accommodated in the castle but if you are hosting a reception you will have to rent it to from your caterer.

For your grocery shopping, you will find a list of nearby shops and supermarkets in a booklet. Some offer to deliver your shopping if you spend above a given sum of money.

 

What are the swimming pool safety guidelines?

In compliance with the law, the swimming pools of Votre Château de Famille French chateaux are equipped with a safety system in compliance with AFNOR standards, the French national organisation for standardisation, applied to buried and open air swimming pools. But let us remind you that, even with these systems, people who can’t swim shall always be under the supervision of an adult. The lessor disclaims all responsibility.

In addition, pets are strictly forbidden in the swimming pool.

 

What do we have to be careful of if we stay with children?

Children who are not under the supervision of an adult should not venture to some areas of our parks (woods, wells, huts, trampolines, depots, swimming pools, etc.) even though owners take extreme care to secure their castles.

 

What do we have to be careful of during our stay?

You are advised to use the place as you would your own home.

To prevent the risk of fire and keep the place clean, please use the ashtrays at your disposal outside the castle so as to not throw your cigarette butts in the park. You can use the chimneys but not all of them and there are restrictions. We will tell you which you can use. You can lit candles in the reception halls and living rooms but it is forbidden in the bedrooms.

 

What activities can we do?

We have a dedicated paragraph on each castle page in our website that describes a bit about the activities in and around the castle. If you require any further information we will be happy to help to answer any specific questions.

After your stay

Do I have to clean or pay for cleaning the reception hall?

If you organise your reception or wedding reception in the castle reception hall, then cleaning the rooms used for the reception is your responsibility.

 

Will my guarantee be cashed and, if that be the case, how long before it is reimbursed?

Guarantees can be paid by cheque or bank transfer. Some of the owners prefer to cash the guarantee, and in which case, from the date of the final inspection, it will be reimbursed after 15 days. If a cheque for the guarantee is held, it will be destroyed after the outgoing inventory.

 

Do I have to be present for the inventory?

Yes, the incoming and outgoing inventories of fixtures are established with a representative of each party.

 

I would like to comment my stay.

We will be happy to know what you thought of your stay, whether it be positive or negative. We will be attentive to your remarks and take them into account with the greatest interest.