{"id":3082,"date":"2018-06-29T15:23:04","date_gmt":"2018-06-29T13:23:04","guid":{"rendered":"https:\/\/www.votre-chateau-de-famille.com\/faq-votre-chateau-de-famille-repond-a-vos-questions\/"},"modified":"2026-08-25T09:40:04","modified_gmt":"2026-08-25T07:40:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.votre-chateau-de-famille.com\/en\/faq\/","title":{"rendered":"FAQ. Votre Ch\u00e2teau de famille r\u00e9pond \u00e0 vos questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-14920e77-7850-4ce6-a799-3d90a20f8b63&#8243; global_colors_info=&#8221;{%22gcid-14920e77-7850-4ce6-a799-3d90a20f8b63%22:%91%22background_color%22%93}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto||197px||&#8221; custom_margin_tablet=&#8221;|auto||197px||&#8221; custom_margin_phone=&#8221;|20px||20px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;69px|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Manrope|||on|||||&#8221; title_text_color=&#8221;#7c5c3e&#8221; title_font_size=&#8221;12px&#8221; title_letter_spacing=&#8221;2px&#8221; title_line_height=&#8221;0.18em&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Your questions, answered \u2014 Frequently asked questions&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;49px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Booking a ch\u00e2teau is rarely an everyday decision. 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border_color_bottom_title_open=&#8221;#FFFFFF&#8221; box_shadow_style_entries_closed=&#8221;preset3&#8243; box_shadow_blur_entries_closed=&#8221;0px&#8221; box_shadow_spread_entries_closed=&#8221;-7px&#8221; box_shadow_color_entries_closed=&#8221;rgba(26,0,79,0.1)&#8221; global_colors_info=&#8221;{%22gcid-cf76d604-90a6-4ea0-900c-c4c471d191e6%22:%91%22icon_closed_color%22%93}&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; module_id=&#8221;contact&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<section id=\"contact\" class=\"vcf-block vcf-contact\"><div class=\"vcf-wrap\"><div class=\"vcf-contact-grid\"><div class=\"vcf-contact-intro\"><div class=\"vcf-eyebrow\">Contact Us<\/div><h2 class=\"vcf-sec-title\">Let&#039;s talk<\/h2><p class=\"vcf-prose\">A question, a stay, a wedding or an event in mind? Our team will reply with care \u2014 by form, video call or WhatsApp.<\/p><div class=\"vcf-benefits\"><div class=\"vcf-benefit\"><span class=\"ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><div><h5>Your enquiry<\/h5><p>You&#039;ll work directly with our team to discuss the occasion, the number of guests, your budget, and your preferences.<\/p><\/div><\/div><div class=\"vcf-benefit\"><span class=\"ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m21 21-4.3-4.3\"\/><\/svg><\/span><div><h5>Our Selection<\/h5><p>We offer castles that are truly right for you\u2014for every budget.<\/p><\/div><\/div><div class=\"vcf-benefit\"><span class=\"ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><path d=\"m9 12 2 2 4-4\"\/><\/svg><\/span><div><h5>Your Reservation<\/h5><p>Property tour, contract, secure payment: we guide you through every step of the process.<\/p><\/div><\/div><div class=\"vcf-benefit\"><span class=\"ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polygon points=\"16.2 7.8 14.1 14.1 7.8 16.2 9.9 9.9 16.2 7.8\"\/><\/svg><\/span><div><h5>Our Support<\/h5><p>A single point of contact from start to finish, including your service providers (caterer, transportation, etc.).<\/p><\/div><\/div><\/div><div class=\"vcf-contact-ctas\"><a class=\"vcf-cta vcf-cta-rdv\" href=\"https:\/\/meet.brevo.com\/vcf-help\/qualification-demande-de-location\" target=\"_blank\" rel=\"noopener\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4.5\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M3 9h18M8 3v3M16 3v3\"\/><\/svg><span>Schedule a call<\/span><\/a><a class=\"vcf-cta vcf-cta-wa\" href=\"https:\/\/wa.me\/33660984781\" target=\"_blank\" rel=\"noopener\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M17.5 14.38c-.3-.15-1.76-.87-2.03-.97-.27-.1-.47-.15-.66.15-.2.29-.76.97-.93 1.17-.17.2-.34.22-.63.07-.3-.15-1.25-.46-2.38-1.47-.88-.78-1.47-1.76-1.64-2.05-.17-.29-.02-.45.13-.6.13-.13.3-.34.44-.51.15-.17.2-.29.3-.49.1-.2.05-.37-.02-.52-.08-.15-.66-1.6-.9-2.18-.24-.57-.48-.5-.66-.5l-.56-.01c-.2 0-.52.07-.79.37-.27.29-1.04 1.01-1.04 2.47 0 1.46 1.06 2.86 1.21 3.06.15.2 2.09 3.2 5.07 4.49.71.3 1.26.49 1.69.63.71.22 1.35.19 1.86.12.57-.08 1.76-.72 2-1.41.25-.69.25-1.28.17-1.41-.07-.12-.26-.19-.55-.34zM12 2a10 10 0 0 0-8.53 15.26L2 22l4.87-1.44A10 10 0 1 0 12 2z\"\/><\/svg><span>Contact-us with WhatsApp<\/span><\/a><\/div><\/div><div class=\"vcf-contact-form\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f27744172-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"27744172\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3082#wpcf7-f27744172-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"27744172\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f27744172-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"vcf-form-grid\">\n\t<div class=\"f\">\n\t\t<p><label>Your first name *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your first name\" value=\"\" type=\"text\" name=\"your-first-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Your name *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Your e-mail *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"vous@exemple.com\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Confirm your e-mail *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email-confirm\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"vous@exemple.com\" value=\"\" type=\"email\" name=\"your-email-confirm\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Your phone *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+33 ...\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Your country *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-country\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-country\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Afghanistan\">Afghanistan<\/option><option value=\"Afrique du Sud\">Afrique du Sud<\/option><option value=\"Albanie\">Albanie<\/option><option value=\"Alg\u00e9rie\">Alg\u00e9rie<\/option><option value=\"Allemagne\">Allemagne<\/option><option value=\"Andorre\">Andorre<\/option><option value=\"Angola\">Angola<\/option><option value=\"Antigua-et-Barbuda\">Antigua-et-Barbuda<\/option><option value=\"Arabie saoudite\">Arabie saoudite<\/option><option value=\"Argentine\">Argentine<\/option><option value=\"Arm\u00e9nie\">Arm\u00e9nie<\/option><option value=\"Australie\">Australie<\/option><option value=\"Autriche\">Autriche<\/option><option value=\"Azerba\u00efdjan\">Azerba\u00efdjan<\/option><option value=\"Bahamas\">Bahamas<\/option><option value=\"Bahre\u00efn\">Bahre\u00efn<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"Barbade\">Barbade<\/option><option value=\"Belgique\">Belgique<\/option><option value=\"B\u00e9lize\">B\u00e9lize<\/option><option value=\"B\u00e9nin\">B\u00e9nin<\/option><option value=\"Bhoutan\">Bhoutan<\/option><option value=\"Bi\u00e9lorussie\">Bi\u00e9lorussie<\/option><option value=\"Birmanie\">Birmanie<\/option><option value=\"Bolivie\">Bolivie<\/option><option value=\"Bosnie-Herz\u00e9govine\">Bosnie-Herz\u00e9govine<\/option><option value=\"Botswana\">Botswana<\/option><option value=\"Br\u00e9sil\">Br\u00e9sil<\/option><option value=\"Brunei\">Brunei<\/option><option value=\"Bulgarie\">Bulgarie<\/option><option value=\"Burkina\">Burkina<\/option><option value=\"Burundi\">Burundi<\/option><option value=\"Cambodge\">Cambodge<\/option><option value=\"Cameroun\">Cameroun<\/option><option value=\"Canada\">Canada<\/option><option value=\"Cap-Vert\">Cap-Vert<\/option><option value=\"Centrafrique\">Centrafrique<\/option><option value=\"Chili\">Chili<\/option><option value=\"Chine\">Chine<\/option><option value=\"Chypre\">Chypre<\/option><option value=\"Colombie\">Colombie<\/option><option value=\"Comores\">Comores<\/option><option value=\"Congo\">Congo<\/option><option value=\"Congo (R\u00e9publique d\u00e9mocratique du)\">Congo (R\u00e9publique d\u00e9mocratique du)<\/option><option value=\"Cook (\u00celes)\">Cook (\u00celes)<\/option><option value=\"Cor\u00e9e du Nord\">Cor\u00e9e du Nord<\/option><option value=\"Cor\u00e9e du Sud\">Cor\u00e9e du Sud<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"C\u00f4te d&#039;Ivoire\">C\u00f4te d&#039;Ivoire<\/option><option value=\"Croatie\">Croatie<\/option><option value=\"Cuba\">Cuba<\/option><option value=\"Danemark\">Danemark<\/option><option value=\"Djibouti\">Djibouti<\/option><option value=\"Dominicaine (R\u00e9publique)\">Dominicaine (R\u00e9publique)<\/option><option value=\"Dominique\">Dominique<\/option><option value=\"\u00c9gypte\">\u00c9gypte<\/option><option value=\"\u00c9mirats arabes unis\">\u00c9mirats arabes unis<\/option><option value=\"\u00c9quateur\">\u00c9quateur<\/option><option value=\"\u00c9rythr\u00e9e\">\u00c9rythr\u00e9e<\/option><option value=\"Espagne\">Espagne<\/option><option value=\"Estonie\">Estonie<\/option><option value=\"Eswatini\">Eswatini<\/option><option value=\"\u00c9tats-Unis\">\u00c9tats-Unis<\/option><option value=\"\u00c9thiopie\">\u00c9thiopie<\/option><option value=\"Fidji\">Fidji<\/option><option value=\"Finlande\">Finlande<\/option><option value=\"France\">France<\/option><option value=\"Gabon\">Gabon<\/option><option value=\"Gambie\">Gambie<\/option><option value=\"G\u00e9orgie\">G\u00e9orgie<\/option><option value=\"Ghana\">Ghana<\/option><option value=\"Gr\u00e8ce\">Gr\u00e8ce<\/option><option value=\"Grenade\">Grenade<\/option><option value=\"Guat\u00e9mala\">Guat\u00e9mala<\/option><option value=\"Guin\u00e9e\">Guin\u00e9e<\/option><option value=\"Guin\u00e9e \u00e9quatoriale\">Guin\u00e9e \u00e9quatoriale<\/option><option value=\"Guin\u00e9e-Bissao\">Guin\u00e9e-Bissao<\/option><option value=\"Guyana\">Guyana<\/option><option value=\"Ha\u00efti\">Ha\u00efti<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hongrie\">Hongrie<\/option><option value=\"Inde\">Inde<\/option><option value=\"Indon\u00e9sie\">Indon\u00e9sie<\/option><option value=\"Irak\">Irak<\/option><option value=\"Iran\">Iran<\/option><option value=\"Irlande\">Irlande<\/option><option value=\"Islande\">Islande<\/option><option value=\"Isra\u00ebl\">Isra\u00ebl<\/option><option value=\"Italie\">Italie<\/option><option value=\"Jama\u00efque\">Jama\u00efque<\/option><option value=\"Japon\">Japon<\/option><option value=\"Jordanie\">Jordanie<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"K\u00e9nya\">K\u00e9nya<\/option><option value=\"Kirghizstan\">Kirghizstan<\/option><option value=\"Kiribati\">Kiribati<\/option><option value=\"Kosovo\">Kosovo<\/option><option value=\"Kowe\u00eft\">Kowe\u00eft<\/option><option value=\"Laos\">Laos<\/option><option value=\"L\u00e9sotho\">L\u00e9sotho<\/option><option value=\"Lettonie\">Lettonie<\/option><option value=\"Liban\">Liban<\/option><option value=\"Lib\u00e9ria\">Lib\u00e9ria<\/option><option value=\"Libye\">Libye<\/option><option value=\"Liechtenstein\">Liechtenstein<\/option><option value=\"Lituanie\">Lituanie<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Mac\u00e9doine du Nord\">Mac\u00e9doine du Nord<\/option><option value=\"Madagascar\">Madagascar<\/option><option value=\"Malaisie\">Malaisie<\/option><option value=\"Malawi\">Malawi<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Mali\">Mali<\/option><option value=\"Malte\">Malte<\/option><option value=\"Maroc\">Maroc<\/option><option value=\"Marshall (\u00celes)\">Marshall (\u00celes)<\/option><option value=\"Maurice\">Maurice<\/option><option value=\"Mauritanie\">Mauritanie<\/option><option value=\"Mexique\">Mexique<\/option><option value=\"Micron\u00e9sie\">Micron\u00e9sie<\/option><option value=\"Moldavie\">Moldavie<\/option><option value=\"Monaco\">Monaco<\/option><option value=\"Mongolie\">Mongolie<\/option><option value=\"Mont\u00e9n\u00e9gro\">Mont\u00e9n\u00e9gro<\/option><option value=\"Mozambique\">Mozambique<\/option><option value=\"Namibie\">Namibie<\/option><option value=\"Nauru\">Nauru<\/option><option value=\"N\u00e9pal\">N\u00e9pal<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Niger\">Niger<\/option><option value=\"Nig\u00e9ria\">Nig\u00e9ria<\/option><option value=\"Niue\">Niue<\/option><option value=\"Norv\u00e8ge\">Norv\u00e8ge<\/option><option value=\"Nouvelle-Z\u00e9lande\">Nouvelle-Z\u00e9lande<\/option><option value=\"Oman\">Oman<\/option><option value=\"Ouganda\">Ouganda<\/option><option value=\"Ouzb\u00e9kistan\">Ouzb\u00e9kistan<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Palaos\">Palaos<\/option><option value=\"Panama\">Panama<\/option><option value=\"Papouasie-Nouvelle-Guin\u00e9e\">Papouasie-Nouvelle-Guin\u00e9e<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Pays-Bas\">Pays-Bas<\/option><option value=\"P\u00e9rou\">P\u00e9rou<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Pologne\">Pologne<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Roumanie\">Roumanie<\/option><option value=\"Royaume-Uni\">Royaume-Uni<\/option><option value=\"Russie\">Russie<\/option><option value=\"Rwanda\">Rwanda<\/option><option value=\"Saint-Christophe-et-Ni\u00e9v\u00e8s\">Saint-Christophe-et-Ni\u00e9v\u00e8s<\/option><option value=\"Sainte-Lucie\">Sainte-Lucie<\/option><option value=\"Saint-Marin\">Saint-Marin<\/option><option value=\"Saint-Vincent-et-les-Grenadines\">Saint-Vincent-et-les-Grenadines<\/option><option value=\"Salomon\">Salomon<\/option><option value=\"Salvador\">Salvador<\/option><option value=\"Samoa\">Samoa<\/option><option value=\"Sao Tom\u00e9-et-Principe\">Sao Tom\u00e9-et-Principe<\/option><option value=\"S\u00e9n\u00e9gal\">S\u00e9n\u00e9gal<\/option><option value=\"Serbie\">Serbie<\/option><option value=\"Seychelles\">Seychelles<\/option><option value=\"Sierra Leone\">Sierra Leone<\/option><option value=\"Singapour\">Singapour<\/option><option value=\"Slovaquie\">Slovaquie<\/option><option value=\"Slov\u00e9nie\">Slov\u00e9nie<\/option><option value=\"Somalie\">Somalie<\/option><option value=\"Soudan\">Soudan<\/option><option value=\"Soudan du Sud\">Soudan du Sud<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Su\u00e8de\">Su\u00e8de<\/option><option value=\"Suisse\">Suisse<\/option><option value=\"Suriname\">Suriname<\/option><option value=\"Syrie\">Syrie<\/option><option value=\"Tadjikistan\">Tadjikistan<\/option><option value=\"Tanzanie\">Tanzanie<\/option><option value=\"Tchad\">Tchad<\/option><option value=\"Tch\u00e9quie\">Tch\u00e9quie<\/option><option value=\"Tha\u00eflande\">Tha\u00eflande<\/option><option value=\"Timor oriental\">Timor oriental<\/option><option value=\"Togo\">Togo<\/option><option value=\"Tonga\">Tonga<\/option><option value=\"Trinit\u00e9-et-Tobago\">Trinit\u00e9-et-Tobago<\/option><option value=\"Tunisie\">Tunisie<\/option><option value=\"Turkm\u00e9nistan\">Turkm\u00e9nistan<\/option><option value=\"Turquie\">Turquie<\/option><option value=\"Tuvalu\">Tuvalu<\/option><option value=\"Ukraine\">Ukraine<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vanuatu\">Vanuatu<\/option><option value=\"Vatican\">Vatican<\/option><option value=\"V\u00e9n\u00e9zu\u00e9la\">V\u00e9n\u00e9zu\u00e9la<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Y\u00e9men\">Y\u00e9men<\/option><option value=\"Zambie\">Zambie<\/option><option value=\"Zimbabw\u00e9\">Zimbabw\u00e9<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Checkin date<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"checkin\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date walcf7-datepicker\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"checkin\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"f\">\n\t\t<p><label>Checkout date<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"checkout\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date walcf7-datepicker\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"checkout\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"f\">\n\t<p><label>Your subject *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"f\">\n\t<p><label>Your message *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tell us more about your project\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"f-check\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"inscription-newsletter\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"inscription-newsletter[]\" value=\"Subscribe to the newsletter Votre Ch\u00e2teau de Famille.\" \/><span class=\"wpcf7-list-item-label\">Subscribe to the newsletter Votre Ch\u00e2teau de Famille.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"f-check\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"rgpd\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"rgpd\" value=\"1\" checked=\"checked\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to my data being used to process my request.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><br \/>\n<span id=\"wpcf7-6ac25a76a40a3-wrapper\" class=\"wpcf7-form-control-wrap website-wrap\" data-cf7apps-honeypot=\"website\" ><input type=\"hidden\" name=\"website-random-hash\" value=\"52321108\"><label\n\t\t    for=\"wpcf7-6ac25a76a40a3-field\"\n\t\t    class=\"hp-message\"\n        >Veuillez laisser ce champ vide.<\/label><input\n\t    id=\"wpcf7-6ac25a76a40a3-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"haal3wsrsmmu\"\n\t    value=\"\"\n\t    size=\"40\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n    \/><\/span><br \/>\n<span id=\"wpcf7-6ac25a76a525c-wrapper\" class=\"wpcf7-form-control-wrap website-confirm-wrap\" data-cf7apps-honeypot=\"website-confirm\" ><input type=\"hidden\" name=\"website-confirm-random-hash\" value=\"75516770\"><label\n\t\t    for=\"wpcf7-6ac25a76a525c-field\"\n\t\t    class=\"hp-message\"\n        >Veuillez laisser ce champ vide.<\/label><input\n\t    id=\"wpcf7-6ac25a76a525c-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"xxi7gutnqnes\"\n\t    value=\"\"\n\t    size=\"40\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n    \/><\/span>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"78\"\/><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/section>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-&#8221;accordion&#8221; loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;&amp;#8221;accordion&amp;#8221;&quot;}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I smoke in the castle?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All the castles are smoke-free, but you may smoke outside; ashtrays are always available.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to rent the castle for just a few days?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we offer weekend packages for 4 days\\\/3 nights or 3 days\\\/2 nights. The minimum stay is 3 days\\\/2 nights. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is the \\u201cVotre Ch\\u00e2teau de Famille\\u201d package?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>At all of the group\\u2019s castles, we always rent out the entire property to a single family: the castle, including the guest rooms and the grounds. You\\u2019ll feel right at home. The castle is reserved exclusively for you, and you can plan your stay\\u2014with or without a reception\\u2014exactly as you wish.  <\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\"><\/i>\n                                    <i class=\"dipi-faq-icon-closed\"><\/i><span>Can I smoke in the castle?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>All the castles are smoke-free, but you may smoke outside; ashtrays are always available.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\"><\/i>\n                                    <i class=\"dipi-faq-icon-closed\"><\/i><span>Is it possible to rent the castle for just a few days?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Yes, we offer weekend packages for 4 days\/3 nights or 3 days\/2 nights. The minimum stay is 3 days\/2 nights. <\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\"><\/i>\n                                    <i class=\"dipi-faq-icon-closed\"><\/i><span>What is the \u201cVotre Ch\u00e2teau de Famille\u201d package?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>At all of the group\u2019s castles, we always rent out the entire property to a single family: the castle, including the guest rooms and the grounds. You\u2019ll feel right at home. The castle is reserved exclusively for you, and you can plan your stay\u2014with or without a reception\u2014exactly as you wish.  <\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n","protected":false},"author":1,"featured_media":3083,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" padding_top=\"50\" padding_bottom=\"50\" z_index=\"\"][vc_column][vc_column_text]<strong>Quelle est la formule \u201cVotre Ch\u00e2teau de Famille\u201d ?<\/strong> Dans tous les ch\u00e2teaux du groupe, nous louons toujours l\u2019ensemble de la propri\u00e9t\u00e9 \u00e0 une seule famille, le ch\u00e2teau avec les chambres et le parc. Vous \u00eates chez vous. Le ch\u00e2teau est privatis\u00e9 pour vous et vous y organisez votre s\u00e9jour avec ou sans r\u00e9ception \u00e0 votre id\u00e9e.<br \/>Le protocole sanitaire a \u00e9t\u00e9 renforc\u00e9 pour respecter les recommandations des autorit\u00e9s sanitaires face au COVID-19. Les propri\u00e9taires de Votre Ch\u00e2teau de Famille s\u2019engagent \u00e0 appliquer les m\u00e9thodes de nettoyage et de d\u00e9sinfection prescrites dans le <strong>protocole sanitaire \u00e9labor\u00e9 par l\u2019UNPLV<\/strong> (Union Patronale pour la Promotion de la Location de Vacances) et vis\u00e9 par le Minist\u00e8re de la sant\u00e9.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" padding_bottom=\"50\" z_index=\"\"][vc_column][qode_accordion style=\"toggle\"][qode_accordion_tab title=\"Vos questions avant la r\u00e9servation\"][vc_column_text]<strong>Est-ce que le propri\u00e9taire habite sur place?<\/strong><\/p><p>Dans un ch\u00e2teau \u00ab\u00a0Votre Ch\u00e2teau de Famille\u00a0\u00bb vous aurez toute votre intimit\u00e9 puisque le propri\u00e9taire ne sera pas sur place. Il vous donne les clefs, vous \u00eates chez vous. Si exceptionnellement le propri\u00e9taire occupe une d\u00e9pendance, nous vous le mentionnerons.<\/p><p>\u00a0<\/p><p><strong>Fa\u00eetes vous chambre d\u2019h\u00f4tes\u00a0?<\/strong><\/p><p>Non, la formule Votre Ch\u00e2teau de Famille consiste \u00e0 louer toujours l\u2019ensemble du domaine \u00e0 une seule famille, qui peut inviter ses proches. Nous pr\u00e9cisons que dans beaucoup de ch\u00e2teaux il n\u2019y a pas une salle de bain par chambre et que les chambres ne ferment pas \u00e0 clefs. Nous ne sommes pas un h\u00f4tel.<\/p><p>\u00a0<\/p><p><strong>Fa\u00eetes-vous table d\u2019h\u00f4tes\u00a0?<\/strong><\/p><p>Non, mais si vous le souhaitez, notre \u00e9quipe peut vous proposer des petits d\u00e9jeuners ou des repas. Nous pouvons aussi vous mettre en contact avec du personnel local qui peut assurer les repas.<\/p><p>\u00a0<\/p><p><strong>Est-il possible de louer le ch\u00e2teau pour quelques jours seulement\u00a0?<\/strong><\/p><p>Oui, nous avons des formules week-ends 4 jours \/ 3 nuits ou 3 jours \/ 2 nuits. Le s\u00e9jour minimum est de 3 jours \/ 2 nuits.<\/p><p>\u00a0<\/p><p><strong>Est-il possible d\u2019organiser une r\u00e9ception au ch\u00e2teau\u00a0?<\/strong><\/p><p>Oui. Les ch\u00e2teaux de notre groupement disposent soit d\u2019une salle de r\u00e9ception d\u00e9di\u00e9e \u00e0 vos f\u00eates soit d\u2019une enfilade de salons au sein desquels vous pourrez organiser des r\u00e9ceptions. Contactez- nous pour une s\u00e9lection de ch\u00e2teaux en fonction de vos crit\u00e8res.<\/p><p>\u00a0<\/p><p><strong>Pour une r\u00e9ception ou pour mon mariage puis-je choisir mon traiteur\u00a0?<\/strong><\/p><p>Vous organisez votre r\u00e9ception \u00e0 votre id\u00e9e, en choisissant vos prestataires. Nous pouvons vous conseiller, mais vous \u00eates libres de votre choix. Vous pouvez aussi cuisiner vous-m\u00eame dans la cuisine du ch\u00e2teau. Nous ne demandons pas de droit de bouchons. De plus vous pourrez h\u00e9berger une partie de vos invit\u00e9s sur place dans les chambres du ch\u00e2teau.<\/p><p>\u00a0<\/p><p><strong>Y-a-t-il une limite horaire\u00a0si j\u2019organise une r\u00e9ception au ch\u00e2teau?<\/strong><\/p><p>Il n\u2019y a pas de limite horaire, cependant, certains de nos ch\u00e2teaux \u00e9tant \u00e0 proximit\u00e9 d'habitations, nous vous demandons de respecter le voisinage. Nous vous invitons donc \u00e0 confirmer avec nous et le propri\u00e9taire les r\u00e8gles en vigueur pour le ch\u00e2teau.<\/p><p>\u00a0<\/p><p><strong>Appliquez-vous un droit de bouchon\u00a0?<\/strong><\/p><p>Nous n\u2019appliquons jamais de droit de bouchon.<\/p><p>\u00a0<\/p><p><strong>Dois-je louer des tables et des chaises pour une r\u00e9ception\u00a0?<\/strong><\/p><p>Les tables et les chaises sont \u00e0 votre disposition. Le nombre est fonction de la capacit\u00e9 d\u2019accueil en r\u00e9ception du ch\u00e2teau.<\/p><p>\u00a0<\/p><p><strong>Les ch\u00e2teaux disposent-ils du Wifi?<\/strong><\/p><p>Oui, nos ch\u00e2teaux disposent tous du Wifi. Il faut cependant noter que parfois et en raison des murs \u00e9pais des ch\u00e2teaux, le wifi ne passe pas toujours dans toutes les pi\u00e8ces.<\/p><p>\u00a0<\/p><p><strong>Les animaux sont-il accept\u00e9s?<\/strong><\/p><p>L\u2019acceptation de vos animaux de compagnie est sujet au consentement pr\u00e9alable du propri\u00e9taire.<\/p><p>\u00a0<\/p><p><strong>Puis-je fumer dans le ch\u00e2teau? <\/strong><\/p><p>Tous ch\u00e2teaux sont non-fumeurs, mais vous pourrez fumer \u00e0 l\u2019ext\u00e9rieur, des cendriers sont toujours \u00e0 disposition.<\/p><p>\u00a0<\/p><p><strong>Puis-je organiser un feu d\u2019artifice\u00a0?<\/strong><\/p><p>Pour des raisons de s\u00e9curit\u00e9 les feux d\u2019artifice sont strictement interdits dans la plupart des ch\u00e2teaux.<\/p><p>\u00a0<\/p><p><strong>Avez-vous des prestataires \u00e0 me conseiller\u00a0?<\/strong><\/p><p>Oui, nous avons pour chaque ch\u00e2teau une liste de prestataires locaux que nous pouvons vous recommander, mais nous ne vous imposons jamais aucun prestataire.<\/p><p>\u00a0<\/p><p><strong>Les b\u00e9b\u00e9s entrent-ils en compte dans la capacit\u00e9 d\u2019h\u00e9bergement\u00a0?<\/strong><\/p><p>Les b\u00e9b\u00e9s de moins de 2 ans ne sont pas compt\u00e9s dans la capacit\u00e9 d\u2019accueil de l\u2019h\u00e9bergement.<\/p><p>\u00a0<\/p><p><strong>Puis-je poser une option pour mon s\u00e9jour\u00a0?<\/strong><\/p><p>Il n\u2019est pas possible de poser une option. Au moment o\u00f9 vous \u00e9mettez le souhait de r\u00e9server il faut v\u00e9rifier la disponibilit\u00e9 aupr\u00e8s de Votre Ch\u00e2teau de Famille avant la r\u00e9daction du contrat. Pendant la p\u00e9riode de r\u00e9daction\/signature du contrat, le ch\u00e2teau est r\u00e9serv\u00e9 pour vous. Dans ce cas de figure o\u00f9 vous devez visiter le ch\u00e2teau avant de vous engager nous pouvons, en accord avec le propri\u00e9taire, et si la visite intervient rapidement, exceptionnellement mettre une option pour quelques jours.<\/p><p>\u00a0<\/p><p><strong>Puis-je visiter le ch\u00e2teau\u00a0avant ma r\u00e9servation\u00a0?<\/strong><\/p><p>Il est bien entendu possible de visiter le ch\u00e2teau avant et\/ ou apr\u00e8s votre r\u00e9servation. Pour cela faites-en la demande \u00e0 Votre Ch\u00e2teau de Famille et nous vous mettrons en contact avec le propri\u00e9taire ou l\u2019intendante du ch\u00e2teau pour une visite sur place.[\/vc_column_text][\/qode_accordion_tab][qode_accordion_tab title=\"Votre r\u00e9servation\"][vc_column_text]<strong>Qu\u2019est-ce qui est inclus dans le tarif? <\/strong><\/p><p>Le tarif est TTC (pour les ch\u00e2teaux soumis \u00e0 la TVA). Il inclut la location du domaine entier (parc, piscine, salle de r\u00e9ception etc..) y compris les chambres. Le m\u00e9nage r\u00e9gulier du ch\u00e2teau est compris, les lits sont faits \u00e0 votre arriv\u00e9e, et les serviettes de toilette sont fournies. Les charges d\u2019\u00e9lectricit\u00e9, d\u2019eau, de chauffage et d\u2019entretien du jardin et de la piscine sont \u00e9galement incluses.<\/p><p>\u00a0<\/p><p><b>Comment proc\u00e9der \u00e0 la r\u00e9servation?<\/b><\/p><p>Toute r\u00e9servation est sujette \u00e0 la signature d\u2019un contrat de location accompagn\u00e9 du paiement des arrhes. Apr\u00e8s confirmation de la disponibilit\u00e9, vous exprimez le souhait de r\u00e9server, nous vous envoyons un contrat de location saisonni\u00e8re pour signature entre vous et le propri\u00e9taire. A signature compl\u00e8te du contrat nous vous demandons 50% du montant de la location au titre des arrhes. Le solde et la caution sont \u00e0 payer 1 mois avant votre s\u00e9jour.<\/p><p>\u00a0<\/p><p><strong>Quelles sont les conditions de paiement? <\/strong><\/p><p>Un acompte de 50% au titre des arrhes est demand\u00e9 \u00e0 la signature du contrat. Les paiements peuvent \u00eatre effectu\u00e9s par virement ou par ch\u00e8que.<\/p><p>\u00a0<\/p><p><strong>A quelle adresse envoyer le contrat et le ch\u00e8que des arrhes?<\/strong><\/p><p>Si vous d\u00e9cidez de nous envoyer le contrat et le ch\u00e8que par courrier, vous pouvez l\u2019envoyer \u00e0 notre adresse: Votre Ch\u00e2teau de Famille, 20 Passage de la Bonne Graine, 75011 Paris.<\/p><p>Sinon, vous pouvez scanner le contrat sign\u00e9 et effectuer un virement sur le RIB du propri\u00e9taire que nous vous transmettrons.<\/p><p>\u00a0<\/p><p><strong>Dois-je souscrire une assurance?<\/strong><\/p><p>Nous demandons une attestation responsabilit\u00e9 civile pour tout s\u00e9jour dans l\u2019un de nos ch\u00e2teaux. Pour certains ch\u00e2teaux class\u00e9s Monuments Historiques, nous vous demandons une attestation d'assurance sp\u00e9cifiant que votre assurance vill\u00e9giature vous couvre pour un s\u00e9jour dans un ch\u00e2teau class\u00e9 MH (Monument Historique).<\/p><p>Nous savons par exemple que la MAIF\u00a0 le fait mais si votre assurance ne le fait pas, nous pouvons vous conseiller une assurance sp\u00e9cifique du type SLA Verspieren (dont vous trouverez les contacts ci-dessous), vous pourrez les contacter de notre part.<\/p><p>Si vous organisez une r\u00e9ception certains ch\u00e2teaux demandent une assurance sp\u00e9cifique organisateur d\u2019\u00e9v\u00e8nements.<\/p><p>\u00a0<\/p><p><strong>Quelles sont les conditions d\u2019annulation?<\/strong><\/p><p>En cas de d\u00e9sistement, vous perdrez les arrhes. Si un d\u00e9sistement intervient moins de trois mois avant la prise d\u2019effet du bail, nous demandons le versement \u00a0au propri\u00e9taire de la diff\u00e9rence entre les arrhes et l\u2019\u00e9quivalent du loyer total, \u00e0 titre de clause p\u00e9nale.<\/p><p>Ceci \u00e9tant, en cas d\u2019emp\u00eachement majeur, et parce que nous ne sommes pas une plateforme automatis\u00e9e et que nous traitons en circuit direct locataire \/ propri\u00e9taire, sachez que nos propri\u00e9taires mettront tout en \u0153uvre pour essayer de reprogrammer votre s\u00e9jour \u00e0 une date ult\u00e9rieure (en fonction des disponibilit\u00e9s du ch\u00e2teau) afin que vous ne perdiez pas votre s\u00e9jour.[\/vc_column_text][\/qode_accordion_tab][qode_accordion_tab title=\"Pendant votre s\u00e9jour\"][vc_column_text]<strong>Qui dois-je contacter \u00e0 mon arriv\u00e9e pour l\u2019entr\u00e9e dans les lieux?<\/strong><\/p><p>Le propri\u00e9taire ou l\u2019intendante du ch\u00e2teau vous accueillera sur place. Les coordonn\u00e9es de la personne en charge de votre arriv\u00e9e et de votre accueil sur place vous seront fournies avant votre arriv\u00e9e. Vous aurez \u00e9galement le contact t\u00e9l\u00e9phonique et adresse e-mail du propri\u00e9taire sur votre contrat de location.<\/p><p>\u00a0<\/p><p><strong>Que dois-je pr\u00e9voir pour mon s\u00e9jour?<\/strong><\/p><p>Dans les ch\u00e2teaux \u201cVotre Ch\u00e2teau de Famille\u201d les draps et les serviettes de toilettes sont fournis et les lits sont faits \u00e0 votre arriv\u00e9e. Vous pouvez cuisiner vous-m\u00eame dans tous les ch\u00e2teaux, et nous mettons \u00e0 votre disposition un fond de cuisine (caf\u00e9, th\u00e9, sucre...). Vous pouvez aussi faire appel \u00e0 notre \u00e9quipe pour les repas ou petits d\u00e9jeuners dans la plus part des ch\u00e2teaux.<\/p><p>\u00a0<\/p><p><strong>Que dois-je pr\u00e9voir pour la cuisine\u00a0?<\/strong><\/p><p>Vous trouverez toujours dans nos ch\u00e2teaux du mat\u00e9riel de cuisine. La vaisselle et les ustensiles de cuisine sont mis \u00e0 disposition par le propri\u00e9taire, mais la vaisselle pour une r\u00e9ception d\u00e9passant le nombre de personnes h\u00e9berg\u00e9es dans le ch\u00e2teau n\u2019est jamais fourni. C\u2019est \u00e0 vous de la louer aupr\u00e8s de votre traiteur.<\/p><p>Pour les approvisionnements, un livret d\u2019accueil vous informera des commerces et supermarch\u00e9s \u00e0 proximit\u00e9. Certains proposent la livraison \u00e0 partir d\u2019un certain montant de courses.<\/p><p>\u00a0<\/p><p><strong>Quelles sont les conditions de s\u00e9curit\u00e9 des piscines ?<\/strong><\/p><p>Conform\u00e9ment \u00e0 la loi, les piscines des ch\u00e2teaux Votre Ch\u00e2teau de Famille sont \u00e9quip\u00e9es d\u2019un dispositif de s\u00e9curit\u00e9 conforme aux normes AFNOR des piscines enterr\u00e9es et de plein air. Mais nous attirons votre attention sur le fait que ces dispositifs ne se substituent en rien \u00e0 la surveillance des personnes ne sachant pas nager. Le bailleur d\u00e9gage toute responsabilit\u00e9 en la mati\u00e8re.<\/p><p>Par ailleurs, il est formellement interdit que des animaux domestiques se baignent dans les piscines.<\/p><p>\u00a0<\/p><p><strong>Quelles sont les pr\u00e9cautions \u00e0 prendre pour les enfants?<\/strong><\/p><p>Certaines parties des parcs de nos ch\u00e2teaux sont d\u00e9conseill\u00e9es aux enfants sans surveillance (bois, puits, cabane, trampoline, Hangar, piscine \u2026) bien que les propri\u00e9taires apportent un soin particulier \u00e0 mettre leur ch\u00e2teau en s\u00e9curit\u00e9.<\/p><p>\u00a0<\/p><p><strong>Quelles pr\u00e9cautions\u00a0dois-je prendre lors de mon s\u00e9jour?<\/strong><\/p><p>Il est convenu d\u2019utiliser les lieux en \u00ab\u00a0bon p\u00e8re de famille\u00a0\u00bb selon la formule consacr\u00e9e.<\/p><p>Pour pr\u00e9venir les risques d\u2019incendies et maintenir les lieux propres, merci d\u2019utiliser les cendriers mis \u00e0 votre disposition \u00e0 l\u2019ext\u00e9rieur du ch\u00e2teau pour \u00e9viter de jeter les m\u00e9gots dans le parc. Le livret d'accueil \u00e0 votre disposition dans chaque ch\u00e2teau d\u00e9taille toutes les consignes de s\u00e9curit\u00e9 du ch\u00e2teau, et la personne qui vous accueille vous les explique \u00e0 votre arriv\u00e9e.<\/p><p>L\u2019usage des chemin\u00e9es est souvent limit\u00e9 et les chemin\u00e9es utilisables vous seront pr\u00e9cis\u00e9es. \u00a0L\u2019usage des bougies est autoris\u00e9 dans les salles de r\u00e9ception et les salons mais interdit dans les chambres.<\/p><p>\u00a0<\/p><p><strong>Quelles sont les activit\u00e9s possibles\u00a0?<\/strong><\/p><p>Pour chacun des ch\u00e2teaux, nous avons un paragraphe d\u00e9di\u00e9 sur la fiche du ch\u00e2teau sur notre site, et nous sommes \u00e0 votre disposition pour tout compl\u00e9ment d\u2019information.[\/vc_column_text][\/qode_accordion_tab][qode_accordion_tab title=\"Apr\u00e8s votre s\u00e9jour\"][vc_column_text]<strong>Le m\u00e9nage de la salle de r\u00e9ception est-il \u00e0 ma charge\u00a0?<\/strong><\/p><p>Si vous organisez votre r\u00e9ception ou votre mariage dans la salle de r\u00e9ception du ch\u00e2teau, nous vous demandons de laisser les lieux dans un \u00e9tat correct de propret\u00e9.<\/p><p>\u00a0<\/p><p><strong>Est-ce que ma caution sera encaiss\u00e9e et si oui, sous quel d\u00e9lai me sera-t-elle rembours\u00e9e?<\/strong><\/p><p>Les cautions peuvent \u00eatre pay\u00e9es par ch\u00e8que ou par virement. Certains de nos propri\u00e9taires acceptent un ch\u00e8que de caution qu\u2019ils n\u2019encaissent pas et qui est rendu \/ d\u00e9chir\u00e9 si il n\u2019y a pas de d\u00e9g\u00e2ts. D\u2019autres propri\u00e9taires demandent \u00e0 encaisser la caution, si c\u2019est le cas celle-ci est rembours\u00e9e au bout de 15 jours maximum.<\/p><p>\u00a0<\/p><p><strong>Dois-je \u00eatre pr\u00e9sent lors de l\u2019\u00e9tat des lieux\u00a0?<\/strong><\/p><p>Oui, l\u2019\u00e9tat des lieux d\u2019entr\u00e9e et de sortie est fait avec un repr\u00e9sentant des deux parties.<\/p><p>\u00a0<\/p><p><strong>Je souhaite donner mon avis sur mon s\u00e9jour\u00a0?<\/strong><\/p><p>Nous serons ravis de conna\u00eetre votre appr\u00e9ciation sur votre s\u00e9jour, qu\u2019elle soit positive ou n\u00e9gative. Nous sommes \u00e0 votre \u00e9coute et nous traiterons toutes les informations avec le plus grand int\u00e9r\u00eat[\/vc_column_text][\/qode_accordion_tab][\/qode_accordion][\/vc_column][\/vc_row]<\/p>","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-3082","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ. Frequently Asked Questions. 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